Last updated: May 17, 2025
Shipping Methods and Costs
Jai Anand Foods uses sea freight for all export shipments to ensure cost-effective and reliable delivery to our markets in Asia, the Middle East, and Africa. We operate under CIF (Cost, Insurance, and Freight) Incoterms, meaning we cover shipping costs and insurance until the goods reach the destination port. These costs are included in the quoted price provided to buyers. Any additional costs after the goods arrive at the destination port are the buyer’s responsibility.
Customs Duties and Taxes
Buyers are responsible for paying all customs duties, taxes, and import fees applicable in the destination country. To facilitate smooth customs clearance, we provide necessary documentation, including commercial invoices and certificates of origin, with every shipment. Additional documents may be provided upon request, subject to agreement.
Packaging for Shipping
We use high-quality poly bags and jute bags for export shipments, tailored to buyer requirements. Packaging options are customizable based on your needs, such as specific sizes or branding for private label orders. To ensure product safety during transit, we implement measures like moisture-proofing and pest control, adhering to international food safety standards.
Returns Policy
Jai Anand Foods maintains a strict no-return policy for most orders due to the nature of our food products and export logistics. Returns are only considered in exceptional cases, such as verified defective goods or significant non-compliance with agreed specifications, evaluated on a case-by-case basis. If you believe your order qualifies for a return, please contact us via email at [email protected] or phone at [+91 90 76 121 122 / +91 91 30 121 122] within 7 days of receiving the shipment. Provide details such as order number, product name, and evidence of the issue (e.g., photos or lab reports). Return shipping costs will be determined case-by-case, depending on the circumstances. Unauthorized returns will not be accepted.
Quality Assurance and Claims
We ensure product quality through rigorous processes, including inspections by independent survey agencies and third-party lab testing. Every shipment is accompanied by third-party lab reports verifying compliance with food safety standards, such as FSSAI and HACCP, as well as regulations in destination countries (e.g., EU standards, where applicable). If you have a quality concern, contact us within 7 days of receipt at [email protected] or [+91 90 76 121 122 / +91 91 30 121 122] with details and supporting evidence. We will investigate and resolve claims promptly, coordinating with our quality assurance team and, if necessary, independent agencies.
International Compliance
Our products comply with food safety and import regulations in destination countries, including standards like FSSAI, HACCP, and relevant international requirements (e.g., EU food safety standards). Each shipment includes third-party lab reports to confirm quality and compliance. Buyers are responsible for ensuring products meet specific import requirements in their country, and we can provide additional certifications upon request.
Lost or Delayed Shipments
In the rare event of a lost or significantly delayed shipment, claims are handled through our shipping insurance. If a shipment is confirmed lost, we will coordinate with the insurance provider to provide compensation or arrange a replacement, subject to the terms of the insurance policy. For delays, we will work with our shipping partners to resolve issues and keep you informed. Please contact us at [email protected] or [+91 90 76 121 122 / +91 91 30 121 122] if you experience a delay or suspect a lost shipment, providing your order details for swift resolution.
Contact Us
For questions or concerns about shipping, returns, or quality claims, please reach out to:
Address:
Jai Anand Foods
Totla Girni, Keshar Kaku Chowk,
Peth Beed, Beed – 431122,
Maharashtra, India.
Phone/WhatsApp:
+91 90 76 121 122
+91 91 30 121 122
Email:
[email protected]
We aim to respond to all inquiries within 48-72 hours, Monday to Saturday, 10:00 AM to 6:00 PM IST. Please include your order number, product name, and destination country in your communication for faster processing.